Whitbread
The Customer
Whitbread is one of the UK’s biggest names in hospitality with brands such as Premier Inn and Beefeater. With thousands of meals served daily across the country, having reliable refrigeration is essential to keep food fresh, safe, and ready to serve.
The Challenge
The main walk in freezer broke down at one of their restaurants at 7:30am one Saturday morning. With thousands of pounds worth of food at risk and strict food safety standards to meet, they needed a fast solution to avoid waste, stay compliant, and keep their kitchen open.
The Solution
When a large walk-in freezer broke down in a heatwave, a replacement refrigerated trailer was on site in under 2 hours.
The Outcomes
- One call was all it took to rescue the whole situation.
- No stock lost thousands of pounds worth of food saved
- Business stayed open no disruption to service
- Compliance maintained all food remained at safe temperatures
- Stress avoided a fast, reliable fix when they needed it most
- Zero customers let down – Whitbread’s reputation remained intact
“When our walk-in failed during a heat wave, the emergency cold storage trailer arrived within hours. It saved thousands in inventory and let us keep operating without skipping a beat." Restaurant Manager
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